NisabaCircle

Delete your account

Effective 26 October 2026 · Version 2026-10-v3

You can ask for your NisabaCircle account and its data to be deleted at any time.

Option 1 — in the app (quickest)

Open Profile, then Delete my account, and confirm. This is the quickest route and the one to use if you can still sign in.

Option 2 — on this page, if you cannot sign in

Enter the email address your account uses and we will email you a one-time link. Entering an address does not delete anything — only the person who opens the link sent to that mailbox can confirm. The link works once and expires after 60 minutes. We give the same answer for every address, so this page cannot be used to find out who has an account. Each email also contains a link to stop the request if you did not ask for it.

Option 3 — no email address on your account

Many students have no email address on their account. Ask your school administrator, who can help you start the request, or have a parent or guardian email privacy@nisabacircle.com with your name, your school and a way for us to confirm the request with the school. A person handles these requests, under the same rules below.

What is deleted

• Your sign-in (you can no longer sign in anywhere), your profile and display name, your email address.
• Your sessions and registered devices (your phone stops receiving notifications).
• The messages you sent and the photos and videos you uploaded — removed for everyone, including other people in your groups and conversations.
• Your name is removed from records that remain. Call records that a school still keeps show who contacted whom and when — never any audio or video from the call, because none is ever recorded — without your name.

What may be kept, and for how long

• Specifically flagged safeguarding evidence. If your school's administrator has selected particular messages, photos, videos, call records or reports as safeguarding evidence, those items stay, hidden from everyone except authorised safeguarding staff at your school. Each selected item is deleted when that evidence hold is lifted, or when its own expiry is reached, whichever comes first. The expiry cannot be later than 24 months after the item was created (12 months for a call record). A deletion request never restarts that clock. Only those specifically selected items are kept as evidence — nothing else is kept "just in case".
• A hold on your membership. If your school has placed a legal hold on your membership of the school, the whole deletion waits. The request stays visible as waiting until the school lifts the hold or the hold expires. This is not the 24-month evidence selection above, and it can last until it is lifted.
• Other legal holds on your content. A legal hold on a particular message, photo, video, call record or report that is not a safeguarding-evidence selection neither deletes that item nor treats it as selected evidence. An ordinary legal hold on a conversation can keep a safeguarding case about that conversation past 24 months until the hold is lifted — that is the one path where the 24-month ceiling does not apply.
• School records that still point at an identifier. This is not anonymisation. The account row remains as an identifier with no name and no email. Membership records — the fact that an account was a member of a school between two dates — and other school records that remain still point at that identifier so the school's remaining records stay internally consistent. Someone with access to those school records could still see that one account did those things.
• Backups are overwritten on a rolling basis. We do not restore a deleted account from backup once deletion has completed.

How long it takes

Your request waits 30 days before it is carried out, so you can change your mind (cancel in the app, or use the "stop" link in the email). After that, deletion is carried out automatically. A request made on this page that is never confirmed is discarded, with the address it contained, after 30 days.

Questions

Email privacy@nisabacircle.com. NisabaCircle is run by Maytham Al-Rubaye, an individual based in the United Kingdom. See the privacy page for how long records are kept.