NisabaCircle
Support
Effective 26 October 2026 · Version 2026-10-v3
NisabaCircle is used through your school. Many questions are quickest to answer there, because they are the school's decisions.
Ask your school first about
- Joining, scanning a school QR code, and having your join request approved.
- Which groups exist and who is in them.
- How long your school keeps messages, photos, videos and call records.
- Anything you have reported for safeguarding.
Contact us
Email support@nisabacircle.com. We aim to reply within 2 working days. NisabaCircle is run by Maytham Al-Rubaye, an individual based in the United Kingdom.
Write to us about the app itself, for example:
- You cannot sign in, the app crashes, or a screen will not load.
- A voice or video call will not connect, has no sound or no picture, or your phone does not ring.
- A photo or video will not send or play.
- Something looks wrong that your school cannot fix.
Tell us your school's name, your device (for example "iPhone 15, iOS 26" or "Pixel 8, Android 16"), roughly when it happened and what you saw. Never send us a password, a one-time code, or screenshots of a child's conversation. We will never ask for them.
Privacy questions and data requests: privacy@nisabacircle.com.
Staying safe
If someone is in immediate danger, call 999 (UK) or your local emergency number. Children and young people in the UK can talk to Childline on 0800 1111 or at childline.org.uk.
In the app, press Report on a message, call or person. Reports go to your school's safeguarding lead, who can review the content and take action. You can also Block someone; they are not told. NisabaCircle staff do not monitor conversations. Your school's safeguarding team handles reports. See our child safety standards.
Common questions
I cannot sign in.
If you are new, a school administrator must approve your join request first. If you see "Access paused", your school has paused access — contact your school.
Why can I not message or call someone?
You can only reach people you already share an approved, running group with. Sharing a school is not sharing a group. Once you both belong to the same approved group, one-to-one messages and calls work both ways between any two members — teacher and student, or student and student. Every member of a group can join that group's call. Your school's administrator keeps a log of who contacted whom and when (never what was said or shown on a live call).
Are calls recorded?
No. No audio or video from a live call is ever recorded, stored, transcribed or analysed. What is kept is who called whom, when, how long, and how it ended.
So nothing I send is kept?
That is not what the answer above says, and the difference matters. A photograph or video you attach to a message is stored: it is scanned for malware, kept for as long as your school's retention period says, and can be reviewed by your school's administrators and safeguarding leads inside a safeguarding case — including one attached to a one-to-one message. Only live call audio and video are never recorded. The privacy page sets out both.
What does a message notification show?
A new-message notification shows the sender's name, the group name if it is a group chat, and a short preview of the message — as other messaging apps do. You can hide names and previews in your phone's Settings (lock-screen preview / notification content). A call notification still does not show a name.
My phone doesn't ring for calls.
Check that notifications are allowed for NisabaCircle in your phone's Settings, that you are signed in, and (on Android) that battery optimisation is not restricting the app.
How do I delete my account?
In the app: Profile → Delete my account. Or see Account deletion.